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Terms and conditions

These are the terms and conditions that apply when you use this website (our website) which is owned and operated by MERINO WOOL.


ul. Boczna 6, 44-240 Zory, Polska

NIP: 6511529905

REGON: 243403468

All rights are reserved.

The use of our website is regulated by these terms and conditions as posted on our website. By using and continuing to use our website you signify your consent and agreement to these Terms & Conditions.

As we may amend the Terms & Conditions from time to time, please ensure that you review this page regularly as you will be deemed to have accepted an amendment if you use the website after the amendment has been posted.

Purpose of the Website

Our Website is provided for the purpose of selling our goods and services and to this end information is advised about both our products specifically and similar products in general terms. We will use our best endeavours to ensure that the information so provided is accurate but we do not warrant that it is free from error and reserve the right to make corrections where appropriate.


Payment and taxes

All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and are inclusive of UK sales tax (VAT) at the current rate of 20%. If your order is being sent to a member state of the EC then the selling price will include VAT at the current rate. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

We currently accept payment made by Payu , Pay Pal , bank transfer . Payment will be debited and cleared from your account upon receipt of your order by Merino Wool company. You confirm that the credit/debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.

We take all reasonable care to make our website as secure as we can make it. At The Merino Wool  Company we do not hold your credit card details on the website or our customer database.


We accept various methods of payment:

Bank Transfer

After placing your order, you will receive an email containing the order confirmation and our bank details. As soon as you have transferred the amount to our bank account, we will instruct the workshop to manufacture your duvet.

Payu Payments

Credit cards are an easy and secure way to make payments over the web. 

Pay Pal

PayPal is a secure online payment service. It allows you to pay securely over the internet from your credit or debit card, bank account, or PayPal balance without sharing your financial details with the person you are paying. To learn more about PayPal or set up an account, visit

Paypal Logo


Each and every one of our duvets, pillows and toppers is individually handcrafted by our expert seamstresses, here in Merino Wool Store, so dispatch can take 1 - 2 working days after placing your order.

During very busy periods, when we are experiencing high demand (such as the Winter months), this can take a little longer because we always want to ensure we maintain our high-quality standards.

Our dispatch days are Monday - Friday (excluding Bank Holidays).

If you have any queries regarding your delivery or any special requirements, please do not hesitate to contact us.

Please allow up to 2 weeks for delivery to arrive. If you still have not received your purchase after 2 weeks, please notify

Liability and Indemnity

To the extent permitted by law, our liability for breach of any implied warranty or condition which cannot be excluded is restricted, at our option, to:

in the case of goods supplied or offered by us:

the replacement or repair of the goods or the supply of equivalent goods; or

the payment of the cost of having the goods replaced; or

the payment of the cost of having the goods repaired and

in the case of services supplied or offered by us:

the re-supply of those services; or

the payment of the cost of having those services re-supplied.

You agree that under no circumstance will we be liable to you for any indirect, incidental, special and/or consequential losses or damages or loss of profits of whatever nature howsoever arising, including from:

the use of or access to, or any inability to use or access, our website or any material on our website;

unauthorised access to or alterations of your transmissions or data; or

statements or conduct of any third party on our website.


We accept no responsibility for any loss or damage you may suffer as a result of your reliance on all or any part of the information provided on our website or in relation to any material of any other website referred to or accessed by a hyperlink through this website ('Third Party Website').

We neither endorse nor approve the material of any Third Party Website, nor will we have any liability in connection with any Third Party Website howsoever arising.

We do not warrant that this website or any of its material is virus free. You should take your own precautions in this respect and we accept no responsibility for any harmful code that may be introduced into your system by using this website.

Copyright and Trademarks

Subject to the personal use exception below, users are expressly forbidden from copying or in any way reproducing or transmitting or downloading a copy of this website or all or any of the material contained therein.

For personal use and personal use only you may download and make hard copies of data relating to products that you have bought or genuinely propose to buy (even if you do not subsequently buy that product or those products). However this permission should not be construed as in any way granting a right to use any logo or trademark or design contained in that material without the express permission of its owner.

You May Not Misuse our website

You may not upload to or in any way amend or deface our website or allow it or cause it to be used for any purpose that is not lawful and you must abide by all applicable laws, regulations and codes of conduct.

In particular, you must not use our website in any way to:

Disparage, defame, abuse, harass, stalk, threaten or otherwise offend others including us.

Send unsolicited emails or spam as though from or via our website

You must also not use our website in any way to send to others anything that contains viruses, or other computer code, files or programs designed to interrupt, limit or destroy the functionality of other computer software or hardware.

You will indemnify us if we suffer any loss or damage or incur any costs in connection with your breach of these Terms or any other legal obligation by you or your use of or conduct on our website.


While use of any personal data that you provide to us is governed by our Privacy Policy Statement, we also mention that we retain the right at all times to monitor, retain or disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request.


Returns policy details

If for any reason, you are not completely satisfied with your purchase, we will gladly accept the return of merchandise for exchange or refund within fourteen (14) days of purchase, provided that the item is clean and unused.Please take care to read goods care information labels, as we will not give a refund for, or exchange, goods that have been damaged when cleaning, ironing or in the wash.

We will require proof of purchase for all returns and exchanges and in the event of a refund, we will credit your original method of payment for the merchandise purchase price. The customer shall be responsible for the cost of shipping returned or exchanged merchandise to us.

 If you noticed any damage we can claim compensation for you to the courier. Parts damaged in transit will be replaced free of charge. If you don’t want to receive a replacement product a refund can be issued . The buyer responsibility is to check and report damage caused during transport and any other damages.

Report must be made the same day from the signing of receiving the parcel. We want you to send us photos of the damages on our e-mail. When report will be made day after or following days of receiving the parcel then any claims will not be considered.

Returns policy details

In order to return the item/s, you must take reasonable care of the item/s and it must be returned in re-sellable condition in original packaging. You will be responsible for the shipping cost  from your address. 

Items must be in new and unused condition. A product with dirt or wear and tear will be returned to the customer with no action taken. also you need  provided that the goods are returned complete, in original condition and in their original packaging.For reasons of health, safety and hygiene, we are unable to refund or replace any of our goods which are intended to be used in contact with skin, such as all bedding items which have been returned in a used condition, including but not limited to, removed from their original packaging, stained, covered with human hair or animal hair, smell of perfume or any other odour, different box, or missing or damaged internal packaging.